We send Zuggans to our friends all over the world, where we face a bewildering array of different regulations about political correctness, health and safety, witchcraft, trading standards, biosecurity, CITIES, religious regulation, cultural sensibilities, medical and pharmaceutical licencing, plus the growing control of poisonous substances and explosives precursors because of terrorism. We genuinely recognise and support authorities in their steps to protect their areas of responsibility. We therefore have to make the following very, very clear:

We guarantee only that the content of every bottle of Zuggans brines started with a material or object exactly as stated on the label and that the object or material so stated has been processed in accordance with the rituals and methods shown on our website, many of which are of ancient origin. We do not make any other claims of any kind, expressed or implied or deduced from information or practices held elsewhere.

We are not medically or psychiatrically qualified and nothing we say should be construed as any kind of clinical advice, diagnosis or medicine provision in any way or form. If you or your child or pet has a medical or psychiatric condition, you should seek professional advice.

Zuggans brines are produced only as curios, collectables, or for studying or recreating historical magical arts and other rituals. Any other use is entirely at your own risk. Although perfectly safe to consume or in skin contact, with many identical in name to well-known homeopathic or ayurvedic remedies, we do not sell them as medicines or as food supplements.

The practice of magic, including so-called black magic is not illegal in most countries in the world. In most countries of the world, it is not illegal to curse someone in private when alone and out of earshot of anyone else. However, we do not encourage you to indulge in any actions that contravene any local laws, statutes or legislation. Always obey your local laws and regulations. Zuggans brines were developed, among other things, to be invisible and thus undetectable in use. When dried, they may leave a small amount of visible salt that can be brushed away to leave no trace. These days you must not send or deposit unknown powders (especially tiny amounts) without warning recipients. There are severe laws in many countries for causing alarm so you agree that it is a condition of sale that you will not alarm anybody by the use of any of our products. If you do not follow the witches’ rede, or if you walk the male path or the poison path, we encourage you to remain entirely occult.

Where we list traditional uses of products, any such list refers to widely held, traditional, cultural or historical uses and should be used only as a basis for further research into magical phenomena. For any list or individual item on such list we make no claims of any kind other than that of making a record of historical use.

By using this website, you agree to the following terms and conditions.

SUMMARY
You must be 18 years or more to buy Zuggans stuff. You agree that you won’t use any Zuggans materials or products in any way that is illegal in your jurisdiction or would damage Zuggans.com or physically damage anyone else. We are not responsible for post office or courier failures. Details below:

1 WEBSITE COPYRIGHT
The contents of this website are the copyright of Zuggans.com unless otherwise noted. You are granted a limited licence to access this website only in order to read and learn more about Zuggans and to make a purchase. Any other use requires written permission from Zuggans.com and shall be without prejudice at Zuggans.com’s sole discretion. Journalists and publishers may copy a limited and reasonable portion of the website content for use unaltered in a fair review or fair publicity article but must add the acknowledgement “©Zuggans.com®”.

2 PURCHASES
You must be 18 years or older to purchase a Zuggan product. Zuggans.com reserves the right to decline any order without giving the buyer a reason. All items and prices are displayed on an E & OE basis. By purchasing from this website, you agree that you have read the instructions for use and other material on the website and that you understand the suitable, legal use and safe handling of all the materials offered for sale and that you will use only them in a suitable, safe and legal manner. You further agree that you will not hold Zuggans.com or any of its officers or employees or suppliers or collectors liable for any damages whatsoever direct or consequential as a result of your purchase or use of any product from Zuggans.com and that you will indemnify Zuggans.com and its officers and employees and suppliers and collectors against any such damages however caused.

3 LAWFUL USE
You agree that it is a condition of purchase that you will not use a product from Zuggans.com for any use where such a use would be reckless or prohibited by local law or custom in your operating areas or under international law.

4 OWNERSHIP TITLE
You agree that all purchased items remain the property of Zuggans.com until permanently and fully paid for.

5 CARRIAGE
You agree that products from Zuggans.com are sold ex works. Where postage or carriage is included in the calculation of selling and delivery price, you agree that Zuggans.com collects such postage or carriage charge from you and uses it to purchase necessary postage or carriage on your behalf as agent. You agree that the delivery responsibility of Zuggans.com as seller will end with proof of delivery to a post office or courier plus obtaining a copy of any delivery signatures if available. You agree that you will be responsible for chasing up any non-delivery of or loss or damage to any Zuggans.com product once you have been provided with proof of delivery by Zuggans.com to a post office or courier plus any delivery signature that might be available. Zuggans.com may chase up problems with the post office or courier on your behalf at its own sole discretion. You further agree that in the event of your claiming non-delivery your name and address may be entered onto a blameless watch list held by the company solely in order to identify problem delivery addresses regardless of cause. Zuggans.com may refuse to sell and goods to any address on the watch list at its own discretion without giving a reason. Import duties or taxes that may be levied in buyer’s countries are the responsibility of the buyer – Zuggans.com does not include import and clearing duties or taxes in prices. All items on the website are offers to treat and Zuggans.com reserves the right to decline any offers to purchase at any time at its own discretion without explanation and will return any monies paid.

6 DELAYS
You understand that Zuggans brines are made up in retail bottles to order. That many other products on this website are handmade and may be subject to delay. We keep stocks of most things in Cornwall and while we try to send out purchases by the following working day after payment, you agree that there might be short delays during busy periods due to import problems or the handmade nature of some components and the individual dilution and testing required. Zuggans.com will always advise customers about any expected delays.

7 LEGAL DISPUTE
You agree that the laws of England shall apply to any transactions and you agree that any case or dispute will be arbitrated or heard under the laws of England in the County Court of Truro, Cornwall, England. Nothing in these terms and conditions shall affect your statutory rights and the precedence of your statutory rights in any one part shall not affect Zuggans.com’s terms and conditions or rights in any other part herein. Our address for service is: Zuggans, P.O.Box 97, Hayle, Cornwall, TR27 9AW, United Kingdom.

8 CHARLATAN AND OTHER FRAUD PROTECTION REGULATIONS
You agree that magic is an art rather than a science and that any effect or outcome or otherwise depends proportionally upon the skill of the user rather than the materials alone. You agree that magic cannot be recognised by government authorities because of a lack of scientific proof of effect. You therefore understand that in terms of UK trades description Zuggans.com can only claim legally that the products sold on the website have been correctly identified and truthfully produced in accordance with the website descriptions to Zuggan.com’s best capability and that Zuggans.com makes no other claims of any kind whatsoever for the materials. You further agree that the products sold by Zuggans.com are sold purely for artistic or religious or cultural performance or display or collection as curiosities. You understand that wherever common or traditional or experimental uses or outcomes are mentioned on this website, such uses and outcomes are indicators of religiocultural or traditional or suggested beliefs only and do not constitute legal claims of any kind whatsoever.

9 FOOD, DRUG AND MEDICINES REGULATIONS
You agree that you understand that the products sold by Zuggans.com are sold purely for artistic performance, display or collection as curiosities and furthermore that they are neither food nor medicines.

10 BUSINESS STYLE
We are a small business. We have to have these annoying terms and conditions for our protection from the few dishonest rodents who waste everyone’s time and increase costs for honest customers. In reality, most people will find us friendly, helpful and keen to be of service.

If you have any further questions, please contact us here.


11 RETURNS POLICY
Before returning any item, please contact us here.

Under the Consumer Contracts Regulations, you have the right to cancel a sale and return the goods within 14 days of the initial purchase for a refund without stating a reason, but we would appreciate your providing us with a reason in order to reduce problems in future. Goods must be returned in original packaging, in an undamaged re-saleable condition with seals intact and must include any extra items included with the original purchase. The buyer must pay the cost of returning any goods sent back to us under the Consumer Contracts Regulations.

12 DEFECTIVE ITEMS
If any item is found to be defective on delivery, please contact us here within 7 days and we will replace or repair and reimburse any costs of returning defective goods due to manufacturing or supply errors. Where items have been damaged by poor handling, modification, misuse, water damage or any other buyer or carrier actions we cannot reimburse any purchase or carriage costs.

Please pack returned items securely and return to:
Zuggans
P.O.Box 97
Hayle
Cornwall
TR27 9AW
United Kingdom

Be sure to include your name and address, plus brief explanation of problem if possible. We can’t fix your problem if we don’t know who you are or what the problem is.

13 DATA PROTECTION
We do not hold any bank details or other financial information about customers.
We do not make use of cookies nor do we track individual customers’ movements on site.
We hold a copy of each sale including a photograph of the order prior to despatch together with the name and address of private customers for a limited period as required by PayPal, company regulations and to enable any subsequent queries to be sorted out. This sales information is only available to permitted officers and staff and accessed only in the event of a query by the customer. After two years, all private customer details will be destroyed. We may keep agglomerated unidentifiable sales totals for production and planning purposes.

We hold the details of sales to commercial and institutional customers for a period of two years to enable repeat transactions or facilitate enquiries. After two years, such customer details will be destroyed. We may keep unidentifiable sales totals for production and planning purposes.

Where a customer claims for a non-delivery or damaged delivery and we have proof of posting or courier collection and or when it has been signed for, the customer name and address and details of the sale and method of delivery of that transaction may be entered into our confidential watch list in order to identify problem delivery destinations. Our watch list does not attach any significant meaning to entries on that list other than the possibility that there may be a problem with deliveries to that foreign or domestic customer or address or by that delivery method to that name or address or country. We maintain a confidential watch list only to reduce waste and the associated costs that all of our customers must eventually pay for. We reserve the right at our discretion to decline further orders emanating from entries on our watch list without giving any reason. Our watch list is not shared with any other third party and is confidential to our officers and staff concerned with orders and deliveries. Individual entries on the watch list may however be shared with the post office or carriers concerned in attending to individual queries, or upon demand, with the police, revenue or fraud or other authorised bodies. Information on the watch list will be destroyed after two years.

Other than our watch list and excepting those details necessary to enable normal business with PayPal or carriers, we do not share or provide any customer details of any kind to any third party whatsoever. We do not send unsolicited literature of any kind to customers, unless it is a genuine offer or discount resulting from previous purchases.

Privacy
We have spent many years working with an astonishing group of advisors, friends and customers. We completely understand the need for total privacy in all magickal matters and therefore we will take your privacy very seriously. Your relevant details are only made available to financial staff, formulators, order pickers, packaging and delivery staff on a need to know basis. We never divulge any customer details to any third party unless required to do so by law. We may retain a copy of your order history to avoid sending you duplicate items or for reasons of offering automatic discounts or extras to regular customers. We will do whatever is necessary to keep the nature of our customers’ interests confidential. After fourteen days, all sales data is transferred to the responsibility of a named member of staff in line with the data protection act. All data is kept in secure records and will be destroyed after one year of purchasing inactivity by the customer. We are private and we WILL extend the same courtesy to you.

Our Plastic Policy
There is little doubt that plastic is a commodity that needs to be used wisely. That said, the debate on plastic is sometimes sensationalist. There is nothing inherently wrong with plastic, it's a very significant technological invention that has positively transformed our lives. Our policy is simple - we will use plastic only where it is necessary and we will responsibly dispose of any plastic we do not need including plastic returned to us by our customers. The plastic 'problem' isn't the plastic itself, the problem is in the desposal of end of life plastic into the oceans and the ground - we are the problem, plastic is just … well … plastic. In a bid to offer the other side of the argument, here are a few facts about plastic:-

• It takes 91% less energy to recycle 1lb of plastic than it takes to recycle 1lb of paper.
• It takes more than 4 times as much power to make a paper bag as it does to make a plastic bag.
• For paper bag production, forests must be harvested (don’t forget that trees are absorbers of greenhouse gasses) and then the subsequent manufacturing of paper bags creates more greenhouse gasses.
• The majority of paper bags are made by heating wood chips under high pressure and temperature in a chemical solution. The use of these toxic chemicals contributes to both air pollution, such as acid rain and water pollution too. These chemicals pollute waterways: the toxicity of the chemicals is long-term and settles into the sediments and eventually emerges in the food chain.
• Toxicity is generated as both plastic and paper bags degrade. Paper bags generate 70% more air and 50 times more water pollutants than plastic bags.
• It would take approximately seven lorries to transport the same number of paper bags as can be transported by a single lorry full of plastic bags.
• The bottom line - we need to find better ways to re-cycle plastic and stop dropping end of life plastic into the ground and sea - simple.